When Thunderbird ImportExportTools NG is greyed out then users cannot import or export Thunderbird emails. This is a frustrating situation. In this blog, we are going to discuss various ways to fix Thunderbird ImportExport NG Tools not working issue. Read this article till the end and fix this issue.
Thunderbird is the most widely used email client for email management. There are some add-ons available for additional functionalities in Thunderbird. ImportExportTools NG is one of them that enables to import and export of emails. Sometimes this add-on not working properly.
Why is Thunderbird ImportExportTools NG Not Working?
There are various reasons behind this issue which are given below-
- Incompatible versions of Thunderbird and ImportExportTools NG.
- If the add-on is not installed properly.
- Conflicts with other add-ons.
- Use of incompatible or corrupted file formats.
- Outdated Thunderbird and add-on versions.
- Interference of antivirus and firewall.
How to Fix Thunderbird ImportExport NG Tools Not Working Issue?
Here are some solutions, you can try to resolve this issue.
1. Reinstall ImportExportTools NG
To fix add-on issue try to uninstall it and again reinstall the extension. Follow the below-given steps to do it-
1. Open Thunderbird application on your system.
2. Click on Tools and select Add-ons and Themes.
3. Go to ImportExportTools NG and click on Three Dots and then select Remove to uninstall it.
4. Now, again navigate to Tools >> Add-ons and Themes.
5. Type ImportExportTools NG in the search bar and press Enter.
6. Click on + Add to Thunderbird to reinstall it.
After installing it restart Thunderbird and check issue is solved or not.
2. Configure Email Account
If you directly import MBOX file in Thunderbird without adding an email account then ImportExportTools NG is greyed out and does not allow you to import file. So, ensure you must have added an email account in Thunderbird before performing the importing and exporting process.
3. Update Thunderbird
If your Thunderbird version is not compatible with add-on then you get this issue. So, make sue you are using the latest version of Thunderbird application.
4. Temporarily Disable Security Software
Antivirus and firewall software may interfere with Thunderbird’s functionality. So, temporarily disable this software and check import-export tool is working or not.
5. Uninstall Other Add-ons
Other add-ons may conflict with Thunderbird ImportExportTools and prevent it from working properly. So, disable these add-ons one by one and check whether ImportExport NG Tools is working or not.
Conclusion
As we know ImportExportTools is important in Thunderbird. If this tool does not work then you can not import or export its mailbox data. So, in this post, we have discussed how to fix Thunderbird ImportExportTools NG not working issue. Here, we have mentioned some effective ways to resolve this issue. You can apply them and fix import/export issue.