In this tutorial we are going to explain some possible ways to fix unable to send email in Outlook 2016 but can receive issue. . Here we also discuss why Outlook not sending email but receiving.
Outlook is a popular email client that is most widely used for email communication. Sometimes, users are unable to send messages through Outlook and they get an error message. It restricts the sending of emails while still allowing the receiving of incoming emails. It mainly occurs when Outlook is presently not configured to authenticate during the process of sending emails.
Why am I Receiving Emails But cannot Send Them?
- Incorrect email account settings especially outgoing server configuration are incorrect then Outlook cannot send emails.
- If your SMTP settings do not properly authenticate your Outgoing mail server it also prevents emails from being sent.
- A corrupted Outlook profile and an outdated Outlook version may also cause not sending emails issues.
- Poor internet connection, and interference of antivirus or firewall, can also contribute to this problem.
How to Fix Unable to Send Emails in Outlook 2016 but Can Receive Issue?
Here are some solutions you can try to resolve Outlook not sending emails but receiving issues.
1. Check Internet Connection: First of all ensure that you have a stable internet connection. A poor internet connection can prevent emails from being sent.
2. Check Email Account Settings: Incorrect email account settings are a common cause of sending issues. So, make sure and check that account. To verify account settings-
- Navigate to File >> Account Settings >> Account Settings.
- Choose your email account and click on Change.
- Here, confirm that the Incoming and Outgoing server settings are correct.
3. Correct SMTP Settings: SMTP settings control the sending of emails. Incorrect authentication settings can block outgoing emails. So, ensure that you have entered the correct SMTO settings.
- Open Outlook and go to File tab.
- Click on Account Settings and choose Email account.
- Double-click on your email account and check the outgoing server settings.
- Ensure that the server address, port number, and encryption method are correct.
4. Update Outlook Version: An outdated version may have bugs that have been addressed in newer releases. Ensure that you are using the latest version of Outlook. To check it-
- Open Outlook and click on File tab.
- Navigate to Office Account >> Update Options >> Update Now.
5. Disable Firewall and Add-Ons: Temporarily disable your antivirus and firewall to check if they are causing the Outlook 2016 receving emails but not sending emails.
6. Repair Outlook Data Files : You can easily repair corrupted Outlook data file with Inbox Repiar Tool (ScanPST.exe).
- Close Outlook.
- Go to the location of scanpst.exe on your system and open it.
- Click on Browse and select Outlook Data file.
- Click on Start button to begin scanning.
- If you have any errors at the end of scanning then click on Repair button to fix them.
Now, Start Outlook again and check whether emails are sent or not.
7. Create a New Outlook Profile: If non of the above solutions work then create a new profile and send emails from this Outlook profile.
- Open Control Panel and click on Mail.
- Click on Show Profile under Mail Setup.
- Create a new profile and configure it with your email account.
- Set the new profile as the default and try to send emails.
Conclusion
Being unable to send emails in 2016 but can receive is a frustrating. Here, we have explained some possible methods to fix this issue. You can try them to resolve Outlook 2016 unable to send emails while still receving them error. If the problem persists then contact the Microsoft Support Team to solve it.